Health & Benefits Customer Experience Specialist

eTeam; Philippines; On-site; PHP 391,000 - 446,000; Full time

Job summary

eTeam in the Philippines is seeking a Customer Service Specialist to handle inbound inquiries and resolve member concerns with accuracy and courtesy.

Role requires 2-3 years in customer service in a service center, excellent English communication, strong computer skills, and the ability to follow defined protocols in a structured environment. Salary is 35,000-40,000 based on experience.

Qualifications

• Excellent ability to communicate effectively using English in a customer service setting, including verbal and written communication skills in a grammatically correct way
• 2-3 years of Customer Service experience in an inbound Service Center
• Strong computer skills with the ability to toggle between various systems/windows
• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Ability to work in a structured environment – adhering to and following protocols
• High level attention to detail, multi-tasking, and ability to organize work

Skills

Communication skills

English language

Customer service

Problem solving

Attention to detail

Multi-tasking

Structured environment

Computer skills

Education

Associate or Bachelor’s Degree

Tools

Windows OS

Multiple systems

Job description

eTeam in the Philippines is seeking a Customer Service Specialist to handle inbound inquiries and resolve member concerns with accuracy and courtesy.

Role requires 2-3 years in customer service in a service center, excellent English communication, strong computer skills, and the ability to follow defined protocols in a structured environment. Salary is 35,000-40,000 based on experience.