Head of Training

BYD Philippines Corp.; Philippines; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

BYD Philippines Corp. is seeking a Strategic Training Leader to design and execute end-to-end Sales & Aftersales training strategy aligned to business goals such as sales growth, NPS improvement, and dealer success.

The role leads program management for Sales and Aftersales training, develops in-house trainer capability, drives data-driven execution with KPIs, and collaborates with dealer leadership to ensure rollout.

Responsibilities

• Design and execute end-to-end Sales & Aftersales training strategy.
• Lead development and execution of all training programs for Sales and Aftersales.
• Establish and manage in-house trainers at dealerships; set KPIs and coach regularly.
• Track training impact via sales uplift, NPS, and service retention; provide insights.
• Lead national training team; coordinate with sales, service, and marketing; engage dealers.
• Fulfill other responsibilities assigned by leadership.

Job description

(1) Strategic Training Leadership

• Design and execute end‑to‑end Sales & Aftersales training strategy.

• Align training to business goals: sales growth, NPS improvement, and dealer success.

(2) Sales & Aftersales Program Management

Lead the development and execution of all training programs for:

• Sales: onboarding, sales techniques, product knowledge, objection handling, digital selling, etc.

• Aftersales: service advisor skills, technical awareness, service process training, upselling techniques.

(3) In‑House Trainer Development & Governance

• Establish and manage in‑house trainers at dealerships.

• Set clear KPIs, coach regularly, and ensure consistent local rollout.

(4) Data‑Driven Execution

• Track training impact via sales uplift, NPS, service retention.

• Provide actionable insights and close performance gaps.

(5) Team & Stakeholder Leadership

• Lead national training team; coordinate across sales, service, and marketing.

• Partner with dealer leadership for full program engagement.

(6) Other Duties

• Fulfill other responsibilities assigned by leadership.