Training Manager

Afni, Inc.; Quezon City; On-site; PHP 1,000,000 - 2,000,000; Full time

Job summary

Afni, Inc. is seeking an experienced Learning Delivery Leader to oversee training operations in Metro Manila, focusing on new hires, upskilling, and leadership development. You will lead a team of training professionals, coordinate with operations and client stakeholders, and drive continuous improvement in delivery effectiveness.

The role emphasizes data-driven coaching, curriculum governance, and program scalability to support transitions, launches, and growth across lines of business.

Responsibilities

• Lead site or line-of-business training operations, including new hire, upskilling, cross-skilling, and leadership development programs.
• Ensure effective execution of all training programs while maintaining consistency, compliance, and learner engagement.
• Monitor training outcomes and implement corrective actions when performance expectations are not met.
• Drive continuous improvement across learning delivery processes and methodologies.
• Lead, coach, and develop Training Supervisors, Trainers, Coaches, and support staff.
• Establish clear performance expectations and accountability measures.
• Conduct regular coaching, performance reviews, and talent development planning.
• Create succession plans and strengthen trainer bench strength.
• Partner closely with Operations, Quality, Workforce Management, Recruiting, and Client Services leadership.
• Influence training strategies through data-driven recommendations.
• Serve as the primary training contact for assigned business units and client stakeholders.
• Support business transitions, new launches, and growth initiatives.
• Analyze training performance metrics including graduation rates, certification outcomes, nesting performance, speed‑to‑proficiency, employee performance results, and client success metrics.
• Identify trends, root causes, and opportunities for improvement.
• Present findings and recommendations to senior leadership.
• Partner with Learning Design and SMEs to develop and maintain curriculum.
• Ensure training materials remain accurate, relevant, and aligned to operational needs.
• Oversee implementation of learning technologies and blended learning solutions.
• Support workforce planning, training capacity forecasting, and resource allocation.
• Manage training budgets, staffing models, and utilization.
• Ensure compliance with company, client, and regulatory requirements.
• Lead calibration sessions and standardization efforts across training teams.

Job description

Key Responsibilities

Learning Delivery Leadership

• Lead site or line-of-business training operations, including new hire, upskilling, cross-skilling, and leadership development programs.
• Ensure effective execution of all training programs while maintaining consistency, compliance, and learner engagement.
• Monitor training outcomes and implement corrective actions when performance expectations are not met.
• Drive continuous improvement across learning delivery processes and methodologies.

Team Leadership & People Development

• Lead, coach, and develop Training Supervisors, Trainers, Coaches, and support staff.
• Establish clear performance expectations and accountability measures.
• Conduct regular coaching, performance reviews, and talent development planning.
• Create succession plans and strengthen trainer bench strength.

Business Partnership & Stakeholder Management

• Partner closely with Operations, Quality, Workforce Management, Recruiting, and Client Services leadership.
• Influence training strategies through data-driven recommendations.
• Serve as the primary training contact for assigned business units and client stakeholders.
• Support business transitions, new launches, and growth initiatives.

Training Effectiveness & Analytics

• Analyze training performance metrics including graduation rates, certification outcomes, nesting performance, speed‑to‑proficiency, employee performance results, and client success metrics.
• Identify trends, root causes, and opportunities for improvement.
• Present findings and recommendations to senior leadership.

Curriculum & Content Governance

• Partner with Learning Design and SMEs to develop and maintain curriculum.
• Ensure training materials remain accurate, relevant, and aligned to operational needs.
• Oversee implementation of learning technologies and blended learning solutions.

Operational Excellence

• Support workforce planning, training capacity forecasting, and resource allocation.
• Manage training budgets, staffing models, and utilization.
• Ensure compliance with company, client, and regulatory requirements.
• Lead calibration sessions and standardization efforts across training teams.