Head of Concierge Experience

Remitly Inc.; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Remitly Inc. is looking for a Senior Manager, Concierge Experience in Manila. You will lead the team providing a concierge-level service for customers sending money internationally, focusing on building a culture of care and excellence.

With 8+ years in customer operations, including 3 years in leadership, you will drive performance, training, and customer satisfaction while collaborating with other departments to enhance service delivery. Join us to make a real impact on customer experiences!

Qualifications

• 8+ years in customer operations or financial services with 3 years in a leadership role.
• Background in international remittance or financial services.
• Proven ability to hire and retain strong teams.

Responsibilities

• Build and lead the Concierge Experience team in Manila.
• Develop specialists with deep product knowledge and interpersonal skills.
• Establish operating procedures for concierge-level interactions.

Skills

Customer operations

People leadership

Communication skills

Data analysis

Team development

Job description

Remitly Inc. is looking for a Senior Manager, Concierge Experience in Manila. You will lead the team providing a concierge-level service for customers sending money internationally, focusing on building a culture of care and excellence.

With 8+ years in customer operations, including 3 years in leadership, you will drive performance, training, and customer satisfaction while collaborating with other departments to enhance service delivery. Join us to make a real impact on customer experiences!