Senior Operations Manager — Customer Protection & Growth

Remitly PHL Operations Inc.; Manila; On-site; PHP 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Rice Allowance

Transportation Allowance

Paid Vacation

Medical, Dental & Vision

Accident and Life Insurance

Employee Stock Purchase Plan (ESPP)

Mental Health & Family FormingBenefits

Job summary

Remitly PHL Operations Inc. is seeking a Senior Team Manager to lead Customer Service, Customer Protection, CARE, FSI, and CSI operations in Manila. You will coach managers, set performance goals, and drive engagement to deliver outstanding support for customers.

The role requires a hands-on leader who can coach, mentor and build high performing teams. You will oversee daily operations, guide strategic initiatives, and ensure adherence to Remitly values while fostering a culture of

Qualifications

• Minimum of 5 years of experience as a Senior Team Manager or Operations Manager.
• Experience leading customer service and operations teams.
• Strong coaching, development and people leadership skills.

Responsibilities

• Provide inspired leadership to customer service and operations teams to achieve targets and high engagement.
• Facilitate clear communication across stakeholders and drive alignment with company goals.
• Develop talent through coaching, feedback, stretch assignments and career planning.

Skills

Leadership

People mgmt

Coaching

Performance mgmt

Communication

Job description

Remitly PHL Operations Inc. is seeking a Senior Team Manager to lead Customer Service, Customer Protection, CARE, FSI, and CSI operations in Manila. You will coach managers, set performance goals, and drive engagement to deliver outstanding support for customers.

The role requires a hands-on leader who can coach, mentor and build high performing teams. You will oversee daily operations, guide strategic initiatives, and ensure adherence to Remitly values while fostering a culture of