Customer Protection Operations Lead

Careers at Remitly Nicaragua

Manila

On-site

PHP 1,800,000 - 3,000,000

Full time

8 days ago

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Benefits offered by this job

Rice Allowance

Transportation Allowance

Paid Vacation

Medical, Dental & Vision

Accident and Life Insurance

Employee Stock Purchase Plan (ESPP)

Mental Health & Family FormingBenefits

Job summary

Remitly is seeking a Senior Team Manager for its Manila operations to lead Customer Success, CARE, and related teams. You will coach, develop talent, and drive engagement while aligning with Remitly's values and strategic goals.

The role requires building high-performing teams and delivering exceptional customer experiences, with onsite responsibilities in Manila. The position emphasizes leadership, operational oversight, and collaboration across departments to achieve long-term objectives and

Qualifications

Minimum of 5 years of experience as a Senior Team Manager or Operations Manager.

Responsibilities

Leads performance management, career development, learning and development, and engagement.
Role model for Remitly cultural values and ensures alignment with standards.
Oversees budgeting, reporting, planning and auditing and ensures policy compliance.
Develops measures to motivate employees and improve the work environment and operations.
Facilitates communication and collaboration with stakeholders across Customer Success, HR, and site leadership.
Supports recruitment and onboarding efforts and guides team managers to improve performance.