Global Concierge Operations Lead

Remitly PHL Operations Inc.; Manila; On-site; PHP 4,310,344 - 5,541,871; Full time

Job summary

Remitly PHL Operations Inc. is seeking a Senior Manager, Concierge Experience in Manila to build and lead a team focused on providing top-tier service to customers.

In this role, you will set performance standards and cultivate a service culture, ensuring exceptional customer interactions while managing compliance across operations. Experience in financial services and team leadership is essential.

Join us in transforming financial services and making a difference for families around the globe.

Qualifications

• 8+ years in customer operations or financial services, with at least 3 years in a leadership role.
• Demonstrated background in international remittance or cross-border payments.
• Proven ability to hire, develop, and retain strong teams.

Responsibilities

• Own the full lifecycle for the Concierge Experience team in Manila.
• Develop a team of specialists with product knowledge and interpersonal skills.
• Define operating procedures and quality benchmarks for concierge interactions.

Skills

Customer operations

People leadership

Data analysis

Strong communication

Job description

Remitly PHL Operations Inc. is seeking a Senior Manager, Concierge Experience in Manila to build and lead a team focused on providing top-tier service to customers.

In this role, you will set performance standards and cultivate a service culture, ensuring exceptional customer interactions while managing compliance across operations. Experience in financial services and team leadership is essential.

Join us in transforming financial services and making a difference for families around the globe.