Senior Customer Protection Ops Manager

Remitly; Mandaluyong; On-site; PHP 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Rice Allowance

Transportation Allowance

Paid Vacation

Medical, Dental & Vision

Job summary

Remitly is seeking a Senior Team Manager for Customer Success operations in Manila and Managua. You will lead high performing teams, coach on career development, and align performance with Remitly values to deliver outstanding customer experiences.

In this onsite role, you’ll drive engagement, manage daily activities, and collaborate with cross-functional partners to optimize service delivery and customer protection initiatives. Experience in leadership and customer operations is essential.

Qualifications

• 5+ years of experience as a Senior Team Manager or Operations Manager.

Responsibilities

• Leads performance management, career development, learning and development, and engagement.
• Role model for Remitly cultural values and guides team alignment with standards.
• Drives daily operations and ensures effective collaboration across Customer Service, Customer Protection, CARE, FSI, and CSI teams.

Skills

Leadership

Coaching

Performance management

Employee engagement

Communication

Stakeholder management

Job description

Remitly is seeking a Senior Team Manager for Customer Success operations in Manila and Managua. You will lead high performing teams, coach on career development, and align performance with Remitly values to deliver outstanding customer experiences.

In this onsite role, you’ll drive engagement, manage daily activities, and collaborate with cross-functional partners to optimize service delivery and customer protection initiatives. Experience in leadership and customer operations is essential.