Guest Services Supervisor - Front Desk Lead (Free Meals)

Swissôtel Hotels & Resorts; Morong; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Employee discount card

Discounts in room rates/F&B outlets

Free meal

Free shuttle

Free uniform

Life insurance

HMO

Accident insurance

Job summary

Swissôtel Clark is seeking a Guest Services Supervisor to oversee daily front-of-house operations and ensure exceptional guest experiences. You will lead the Guest Services/Front Desk team, resolve escalated concerns, and uphold service standards across all guest touchpoints.

With previous pre-opening and Accor experience considered an advantage, the successful candidate will demonstrate excellent communication, strong leadership, and the ability to maintain high service levels under pressure.

Qualifications

• Previous pre-opening and Accor experience is an advantage.
• Excellent communication and customer service skills
• Strong proven leadership qualities and management skills
• Ability to maintain high service levels under pressure.

Responsibilities

• Oversee daily front-of-house operations to ensure exceptional guest experiences.
• Lead and support the Front Desk team and resolve escalated guest concerns.
• Maintain service standards and ensure smooth operations at all guest touchpoints.

Skills

Communication skills

Customer service

Leadership

Pressure handling

Job description

Swissôtel Clark is seeking a Guest Services Supervisor to oversee daily front-of-house operations and ensure exceptional guest experiences. You will lead the Guest Services/Front Desk team, resolve escalated concerns, and uphold service standards across all guest touchpoints.

With previous pre-opening and Accor experience considered an advantage, the successful candidate will demonstrate excellent communication, strong leadership, and the ability to maintain high service levels under pressure.