Front Office Supervisor: Guest Experience Leader

Marriott Hotel Manila; Roxas; On-site; PHP 600,000 - 800,000; Full time

Job summary

Marriott Hotels is seeking a Front Office Supervisor to assist the Front Office Manager in administering front desk, Bell/Door Staff, Switchboard and Guest Services ensuring efficient check-in and check-out and high guest satisfaction.

The role emphasizes supervising staff, maintaining standards, handling guest issues, and contributing to the property's financial performance. Strong communication and teamwork are essential.

Qualifications

• High school diploma or GED with 2 years in guest services, front desk, or related area.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Admin or related major; no work experience required.

Responsibilities

• Manages day-to-day front desk operations and guest services to meet customer expectations.
• Supervises staff and coordinates with management to ensure service standards and financial objectives.
• Addresses guest complaints and resolves issues to maintain satisfaction and loyalty.
• Trains and develops staff, ensuring open communication of business goals and performance feedback.
• Ensures effective check-in/check-out processes and smooth front desk workflow.

Skills

Front desk operations

Guest services leadership

Staff supervision

Education

High school diploma or GED

2-year degree in hospitality related field

Job description

Marriott Hotels is seeking a Front Office Supervisor to assist the Front Office Manager in administering front desk, Bell/Door Staff, Switchboard and Guest Services ensuring efficient check-in and check-out and high guest satisfaction.

The role emphasizes supervising staff, maintaining standards, handling guest issues, and contributing to the property's financial performance. Strong communication and teamwork are essential.