Front Desk Guest Experience Associate

City Garden Suites Manila; Manila; On-site; PHP 201,000 - 268,000; Full time

Job summary

City Garden Suites Manila is seeking a Front Office staff member to manage guest arrivals, registrations, and room allocations. You will ensure accurate input of daily reservations, coordinate with Housekeeping for pre-blocked rooms, and maintain guest folios and FO logs. A background in HRM/Tourism and strong communication are preferred.

The position emphasizes accuracy in guest information, proper handling of upsells and showrooms, and smooth coordination during check-in and check-out shifts.

Qualifications

• College graduate, preferably HRM/Tourism
• Preferably with 6 months of relevant experience
• Good communication and customer relations skills

Responsibilities

• Maintain records of expected arrival guests and input reservations.
• Input daily reservations accurately and correct discrepancies.
• Block rooms for Groups and FITs according to specs and requests.
• Coordinate pre-blocked rooms with Housekeeping and provide ETA lists.
• Inform Housekeeping about pre-registered guaranteed and pre-paid bookings.
• Ensure registration forms are properly filled up by guests.
• Encode all guest information in Fidelio and endorse matters in FO Logbook.
• Prepare rooms for showroom and manage vingcard issuance.
• Handle check-out: verify extensions and coordinate with Housekeeping and Front Desk Cashier.

Skills

Customer service

Communication

Hospitality basics

Education

College degree (HRM/Tourism)

Job description

City Garden Suites Manila is seeking a Front Office staff member to manage guest arrivals, registrations, and room allocations. You will ensure accurate input of daily reservations, coordinate with Housekeeping for pre-blocked rooms, and maintain guest folios and FO logs. A background in HRM/Tourism and strong communication are preferred.

The position emphasizes accuracy in guest information, proper handling of upsells and showrooms, and smooth coordination during check-in and check-out shifts.