Assistant Front Office Manager

Accorhotel; Mabalacat; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Discounted Accor Hotels rates

Competitive compensation

Company discounts on room rates & F&B

Free meals

Free shuttle

Free uniform

Life and accident insurance

HMO benefit

Job summary

Swissôtel Clark in Clark Freeport Zone seeks a Front Office Supervisor to lead Rooms Division operations and drive guest satisfaction with strong team leadership. You will supervise departments, implement service standards, and manage guest interactions to ensure a high-quality experience.

The role requires 2–5 years in Front Office or hotel operations, plus a Bachelor’s degree in hotel management or tourism. Opportunities include growth, competitive pay, and Accorhotels benefits.

Qualifications

• Graduate of four (4) year collegiate course, preferably in Bachelor of Science in Hotel and Restaurant Management or Bachelor of Science in Tourism Management or related course.
• Minimum of 2-5 year of relevant experience in Front Office operations or hospitality or hotel management.
• Strong focus on guest satisfaction and handling complaints professionally.
• Proven track record of leading a team in a customer-facing role.

Responsibilities

• Supervise Rooms Division operations to ensure efficient, effective and profitable performance.
• Provide leadership and direction to all Rooms Division departments.
• Develop and execute marketing strategies to achieve sales targets and improve profitability.
• Control costs while delivering quality guest service and products.

Skills

Guest satisfaction

Team leadership

Front Office operations

Communication skills

Problem solving

Attention to detail

Education

BSc in Hotel & Restaurant Management

BSc in Tourism Management

Tools

Opera PMS

Job description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

This position is responsible for providing supervision, leadership and direction to ensure efficient, effective and profitable operations of all departments under Rooms Division; this position is also responsible for achieving sales, profitability and quality goals for the Rooms Division by developing and executing marketing strategies controlling costs and providing quality service and products to guest

JOB SPECIFICATIONS:

• Graduate of four (4) year collegiate course, preferably in Bachelor of Science in Hotel and Restaurant Manager & Bachelor of Science in Tourism Management or any related course;
• Minimum of 2-5 year of relevant experience in Front Office operations or hospitality or hotel management;
• Strong focus on guest satisfaction and handling complaints professionally;
• Proven track record of leading a team in a customer-facing role;
• Clear verbal and written communication with guests and team members;
• Quick thinking and resourceful in resolving guest or operational issues;
• Attention to detail, deadline and results oriented, trustworthy, responsible with positive work attitude and sense of ownership.
• Familiarity with Property Management Systems (Opera)
• Ability to handle multiple responsibilities efficiently;

What is in it for you;

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit