Hotel Operations Supervisor & Guest Experience Lead

COLOR GROUP, INC.; Metro Manila; Sur place; PHP 500 000 - 900 000; Plein temps

Résumé du poste

COLOR GROUP, INC. in the Philippines seeks an experienced assistant to the Resident Manager to oversee daily hotel operations. You will supervise staff, monitor guest satisfaction, and coordinate with departments to ensure service quality.

The role requires strong leadership, excellent customer service, and the ability to work under pressure, including weekends and holidays. A related bachelor's degree is preferred.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field preferred.
• Previous supervisory role in hotel operations is advantageous.
• Strong leadership, communication, and problem-solving skills.

Responsabilités

• Supervise hotel staff and ensure proper performance of duties.
• Monitor guest satisfaction and handle guest complaints professionally.
• Coordinate with departments to maintain smooth hotel operations.
• Ensure compliance with hotel policies, safety standards, and service quality.
• Prepare operational reports and assist in monitoring staff performance.

Connaissances

Leadership

Communication

Problem-solving

Staff management

Operational focus

Customer service

Organizational skills

Interpersonal skills

Working under pressure

Honesty

Responsibility

Willingness to learn

Formation

Bachelor's degree in Hospitality Management

Bachelor's degree in Tourism

Bachelor's degree in Business Administration

Description du poste

COLOR GROUP, INC. in the Philippines seeks an experienced assistant to the Resident Manager to oversee daily hotel operations. You will supervise staff, monitor guest satisfaction, and coordinate with departments to ensure service quality.

The role requires strong leadership, excellent customer service, and the ability to work under pressure, including weekends and holidays. A related bachelor's degree is preferred.