Guest Service Officer

Grand Westside Manila Bay; Metro Manila; On-site; PHP 240,000 - 300,000; Full time

Job summary

Grand Westside Manila Bay is seeking a Guest Service Officer to welcome guests, manage check-in/check-out, and handle reservations at the front desk in Metro Manila. This full-time, on-site position emphasizes courteous service and efficient operations.

You will coordinate with hotel departments, address guest inquiries, process payments, and share information about hotel services and local attractions to ensure a high level of guest satisfaction in a fast-paced hospitality environment.

Qualifications

• Strong guest service and guest services skills with a hospitality focus.
• Proven customer service abilities including empathy and problem solving.
• Effective verbal and written communication with diverse guests and teams.
• Professional appearance and courteous attitude under pressure.
• Willingness to work shifts, weekends, and holidays as required.
• Basic computer literacy and familiarity with hotel systems.
• Experience in hotels, resorts, or similar settings is advantageous.
• Internship or OJT experience is welcome.

Responsibilities

• Welcome guests and manage check-in and check-out processes.
• Handle reservations and inquiries at the front desk.
• Provide prompt, courteous assistance and address guest concerns.
• Coordinate with other hotel departments to ensure smooth operations.
• Maintain accurate records and process payments.
• Answer calls and messages and share information about services and local attractions.

Skills

Guest services

Customer service

Communication skills

Professional appearance

Shift work

Team collaboration

Basic computer literacy

Hotel PMS familiarity

Tools

Hotel PMS

Job description

Grand Westside Manila Bay is the Philippines’ largest hotel, located in Westside City just steps from scenic Manila Bay. With 1,530 contemporary rooms and suites, the hotel serves families, leisure travelers, and corporate guests seeking a blend of relaxation and city excitement. Situated only 8 minutes from Ninoy Aquino International Airport, the hotel offers convenient access to Manila’s shopping, entertainment, and cultural attractions. Grand Westside Manila Bay provides a vibrant yet relaxing environment where every visit is designed to be comfortable, convenient, and memorable.

Role Description

The Guest Service Officer is a full-time, on-site role based in Metro Manila. This position is responsible for welcoming guests, managing check-in and check-out processes, and handling reservations and inquiries at the front desk. The Guest Service Officer provides prompt and courteous assistance, addresses guest concerns, and coordinates with other hotel departments to ensure smooth operations and a high level of guest satisfaction. Daily tasks include maintaining accurate records, processing payments, answering calls and messages, and sharing information about hotel services, facilities, and local attractions. The role requires a professional demeanor, adherence to hotel standards, and the ability to deliver consistent, high-quality service in a fast-paced hospitality environment.

Qualifications

• Strong Guest Service and Guest Services skills, with a focus on hospitality and creating positive guest experiences.
• Proven Customer Service skills, including problem-solving, empathy, and the ability to manage guest feedback professionally.
• Effective Communication skills, both verbal and written, with the ability to interact confidently with diverse guests and team members.
• Professional appearance, courteous attitude, and the ability to remain calm under pressure.
• Basic computer literacy and familiarity with hotel property management systems are an advantage.
• Willingness to work shifts, weekends, and holidays as required by hotel operations.
• Prior experience in hotels, resorts, or similar hospitality environments is an advantage. Internship and OJT experience are welcome.