Guest Experience Specialist – Front Desk

Grand Westside Manila Bay; Metro Manila; On-site; PHP 240,000 - 300,000; Full time

Job summary

Grand Westside Manila Bay is seeking a Guest Service Officer to welcome guests, manage check-in/check-out, and handle reservations at the front desk in Metro Manila. This full-time, on-site position emphasizes courteous service and efficient operations.

You will coordinate with hotel departments, address guest inquiries, process payments, and share information about hotel services and local attractions to ensure a high level of guest satisfaction in a fast-paced hospitality environment.

Qualifications

• Strong guest service and guest services skills with a hospitality focus.
• Proven customer service abilities including empathy and problem solving.
• Effective verbal and written communication with diverse guests and teams.
• Professional appearance and courteous attitude under pressure.
• Willingness to work shifts, weekends, and holidays as required.
• Basic computer literacy and familiarity with hotel systems.
• Experience in hotels, resorts, or similar settings is advantageous.
• Internship or OJT experience is welcome.

Responsibilities

• Welcome guests and manage check-in and check-out processes.
• Handle reservations and inquiries at the front desk.
• Provide prompt, courteous assistance and address guest concerns.
• Coordinate with other hotel departments to ensure smooth operations.
• Maintain accurate records and process payments.
• Answer calls and messages and share information about services and local attractions.

Skills

Guest services

Customer service

Communication skills

Professional appearance

Shift work

Team collaboration

Basic computer literacy

Hotel PMS familiarity

Tools

Hotel PMS

Job description

Grand Westside Manila Bay is seeking a Guest Service Officer to welcome guests, manage check-in/check-out, and handle reservations at the front desk in Metro Manila. This full-time, on-site position emphasizes courteous service and efficient operations.

You will coordinate with hotel departments, address guest inquiries, process payments, and share information about hotel services and local attractions to ensure a high level of guest satisfaction in a fast-paced hospitality environment.