Duty Manager

Grand Westside Hotel; Parañaque; On-site; PHP 502,000 - 949,000; Full time

Job summary

Grand Westside Manila Bay is seeking a Duty Manager to oversee day-to-day hotel operations and ensure guest service excellence on-site in Metro Manila. This full-time role coordinates front office, housekeeping, F&B, security and maintenance to deliver smooth service and safety.

You will manage staff schedules, coach teams, run briefings and support training while preparing operational reports and aiding revenue and occupancy targets in line with brand standards.

Qualifications

• Experience in hotel or hospitality operations, including front office supervision and guest services management.
• Relevant supervisory or Duty Manager experience in hotels or similar settings.
• Strong leadership, people management, and team coaching skills.
• Excellent communication and interpersonal skills for guest inquiries and conflict resolution.
• Solid organizational, multitasking, and problem-solving abilities for busy periods.
• Knowledge of hotel management systems, reservation platforms, and basic reporting tools; proficiency in standard office software.
• Understanding of safety, security, and hygiene standards and enforcement of policies.
• Customer-focused mindset, high integrity, and commitment to delivering quality service.
• Bachelor’s degree in Hotel and Restaurant Management or related field preferred.

Responsibilities

• Oversee day-to-day hotel operations to ensure guest service excellence.
• Supervise front office activities and guest check-in/check-out processes.
• Coordinate with housekeeping, F&B, security, and maintenance to maintain service quality and safety.
• Manage staff schedules, coach team members, conduct briefings, and support training initiatives.
• Prepare operational reports and support revenue and occupancy targets; ensure policy compliance.

Skills

Hospitality operations

Supervisory experience

Leadership

Communication

Organization

Hotel management systems

Safety and hygiene standards

Customer service

Flexible scheduling

Education

Bachelor’s degree in Hotel and Restaurant Management

Job description

Company Description

Grand Westside Manila Bay is the Philippines’ largest hotel, located in Westside City just steps from scenic Manila Bay. With 1,530 modern rooms and suites, the hotel caters to families, leisure travelers, and corporate groups seeking a balance of relaxation and vibrant city life. Situated only 8 minutes from Ninoy Aquino International Airport (NAIA), the property offers convenient access to Manila’s shopping, entertainment, and cultural attractions. Grand Westside Manila Bay provides a stylish, comfortable environment where each visit is designed to be memorable and seamless.

Role Description

The Duty Manager is responsible for overseeing day-to-day hotel operations to ensure a high standard of guest service and smooth departmental coordination. This full-time, on-site role in Metro Manila includes supervising front office activities, monitoring guest check-in and check-out processes, and resolving escalated guest concerns promptly and professionally. The Duty Manager collaborates with housekeeping, food and beverage, security, and maintenance teams to maintain service quality, safety, and cleanliness across the property. The role also involves managing staff schedules, coaching team members, conducting briefings, and supporting training initiatives to uphold brand standards. In addition, the Duty Manager prepares operational reports, supports revenue and occupancy targets, and ensures compliance with hotel policies and local regulations.

Qualifications

• Experience in hotel or hospitality operations, including front office supervision and guest services management.
• Relevant experience in a supervisory or Duty Manager role in hotels or related hospitality settings; prior experience in large or high-volume properties is an advantage.
• Strong leadership, people management, and team coaching skills, with the ability to motivate and guide diverse teams.
• Excellent communication and interpersonal skills, with the ability to handle guest inquiries, complaints, and conflict resolution calmly and professionally.
• Solid organizational, multitasking, and problem-solving abilities to manage multiple operational priorities during busy periods.
• Knowledge of hotel management systems, reservation platforms, and basic reporting tools; proficiency in standard office software.
• Understanding of safety, security, and hygiene standards, and experience enforcing operational policies and procedures.
• Customer-focused mindset, high level of integrity, and commitment to delivering consistent, high-quality service.
• Bachelor’s degree in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field is preferred.
• Flexibility to work shifts, weekends, and holidays as required