Guest Service Agent

Luxent Hotel; Quezon City; On-site; PHP 190,000 - 290,000; Full time

Benefits offered by this job

Competitive salary package commensurat

Health and wellness benefits

Staff discounts on accommodation and d

Professional development and training

Career progression opportunities

Supportive workplace culture

Employee recognition programmes

Shift flexibility where possible

Job summary

Luxent Hotel is seeking a dedicated Guest Service Agent to join our Front Office team in Quezon City, Metro Manila. This is a full-time position where you will be the first point of contact for our guests, ensuring they receive exceptional service throughout their stay.

As a Guest Service Agent, you will be instrumental in creating memorable experiences and upholding Luxent Hotel's reputation for outstanding hospitality.

Qualifications

• College graduate with hospitality or customer service training advantageous.
• Guest-facing hospitality experience, ideally in a hotel front office.
• Excellent English communication; additional languages a plus.
• Strong interpersonal skills; able to stay calm under pressure.
• Proficiency with hotel management systems and computerized reservations.
• Outstanding attention to detail and organisational abilities.
• Passion for delivering exceptional customer service and positive guest interactions.
• Flexibility to work evenings, weekends, and holidays.
• Professional appearance befitting a luxury hotel.

Responsibilities

• Greeting guests warmly and professionally upon arrival, providing check-in services in a timely and efficient manner
• Responding to guest inquiries and requests with courtesy and accuracy, resolving issues promptly and professionally
• Managing guest registration and room assignments, ensuring all information is accurately recorded in the hotel management system
• Providing comprehensive information about hotel facilities, services, and local attractions to enhance the guest experience
• Processing payments and managing guest accounts, including billing inquiries and account adjustments
• Coordinating with other hotel departments to fulfil special requests and ensure seamless service delivery
• Maintaining a clean, organised and welcoming front desk environment
• Assisting with guest departures and conducting exit surveys to gather feedback
• Following all hotel policies, procedures and security protocols to ensure guest and staff safety
• Handling guest complaints with empathy and professionalism, escalating concerns when necessary

Skills

Guest-facing service experience

English communication

Interpersonal skills

Attention to detail

Shift flexibility

Professional appearance

Education

College graduate with hospitality training

Tools

Hotel management systems

Job description

About the role

Luxent Hotel is seeking a dedicated Guest Service Agent to join our Front Office team in Quezon City, Metro Manila. This is a full-time position where you will be the first point of contact for our guests, ensuring they receive exceptional service throughout their stay. As a Guest Service Agent, you will be instrumental in creating memorable experiences and upholding Luxent Hotel's reputation for outstanding hospitality. This role is crucial to our daily operations and directly impacts guest satisfaction and loyalty.

What you'll be doing

• Greeting guests warmly and professionally upon arrival, providing check-in services in a timely and efficient manner

• Responding to guest inquiries and requests with courtesy and accuracy, resolving issues promptly and professionally

• Managing guest registration and room assignments, ensuring all information is accurately recorded in the hotel management system

• Providing comprehensive information about hotel facilities, services, and local attractions to enhance the guest experience

• Processing payments and managing guest accounts, including billing inquiries and account adjustments

• Coordinating with other hotel departments to fulfil special requests and ensure seamless service delivery

• Maintaining a clean, organised and welcoming front desk environment

• Assisting with guest departures and conducting exit surveys to gather feedback

• Following all hotel policies, procedures and security protocols to ensure guest and staff safety

• Handling guest complaints with empathy and professionalism, escalating concerns when necessary

What we're looking for

• College graduate with additional hospitality or customer service training being advantageous

• Proven experience in a guest-facing role within the hospitality industry, ideally in a hotel front office environment

• Excellent communication skills in English, with proficiency in additional languages being highly desirable

• Strong interpersonal skills and the ability to remain calm and professional in challenging situations

• Proficiency with hotel management systems and computerised reservation systems

• Outstanding attention to detail and organisational abilities

• A genuine passion for delivering exceptional customer service and creating positive guest interactions

• Flexibility to work various shifts, including evenings, weekends and holidays

• Professional appearance and demeanour befitting a luxury hotel environment

What we offer

• Competitive salary package commensurate with experience and qualifications

• Comprehensive health and wellness benefits for you and your family

• Staff discounts on accommodation and dining at Luxent Hotel and partner establishments

• Ongoing professional development and training opportunities to support your career advancement

• Clear career progression pathways within the hospitality industry

• A supportive and inclusive workplace culture that values teamwork and mutual respect

• Employee recognition programmes celebrating outstanding performance and dedication

• Work-life balance initiatives including shift flexibility where operationally possible

About us

Luxent Hotel is a premier hospitality destination in Quezon City, Metro Manila, dedicated to providing guests with exceptional service, elegant accommodations and memorable experiences. Our commitment to excellence, innovation and genuine hospitality sets us apart in the competitive hospitality landscape. We pride ourselves on fostering a workplace culture where our team members are valued, respected and empowered to deliver outstanding service. At Luxent Hotel, we believe that our guests' satisfaction is a reflection of our employees' dedication and passion, and we are committed to supporting our team's professional growth and wellbeing.