Front Desk Officer

Tribal Xperience Guesthouse; Palawan; On-site; PHP 223,200 - 334,800; Full time

Job summary

Tribal Xperience Guesthouse in Port Barton, Palawan, is seeking a front desk officer to manage guest interactions and daily operations. Responsibilities include handling check-ins and check-outs, managing reservations, and providing guests with information about the guesthouse and local area. Ideal candidates will possess strong communication and customer service skills, be proficient in English, and demonstrate excellent time management abilities. This role is crucial for maintaining guest satisfaction and enforcing guesthouse policies.

Qualifications

• Strong time management skills to efficiently handle multiple tasks.
• Excellent communication skills, both verbal and written, in English.
• Proven ability to manage customer relationships effectively.
• Interpersonal skills to interact positively with guests.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Handle guest check‑ins and check‑outs efficiently.
• Manage reservations and update booking systems.
• Respond to guest inquiries and complaints promptly.

Skills

Time Management

Communication Skills

English Language Proficiency

Customer Relationship Management

Interpersonal Skills

Customer Service

Computer Literate

Multitasking

Job description

Job Description

The front desk officer is responsible for managing guest interactions, reservations, and daily front desk operations while strictly enforcing guesthouse policies. This role is not just about being friendly—it requires confidence, firmness, and the ability to handle difficult guests without losing control of the situation.

Location: Port Barton, San Vicente, Palawan.

Job Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Handle guest check‑ins and check‑outs efficiently.
• Manage reservations (online, phone, walk‑ins) and update booking systems.
• Respond to guest inquiries, requests, and complaints promptly.
• Provide accurate information about rooms, rates, and guesthouse facilities.
• Coordinate with housekeeping to ensure rooms are clean and ready.
• Maintain cleanliness and organization of the front desk area.
• Process payments, issue receipts, and manage basic cash handling.
• Monitor emails, messages, and booking platforms (e.g., Airbnb, Booking.com).
• Assist guests with local information, tours, and transportation arrangements.
• Ensure security procedures are followed (guest records, keys, access).
• Report maintenance issues or guest concerns to management.

Key Skills

• Time Management
• Communication Skills
• English Language Proficiency
• Customer Relationship Management
• Interpersonal Skills
• Customer Service
• Computer Literate
• Multitasking