FRONT DESK OFFICER

YHT Realty Corporation (Tropicana Suites); Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Tropicana Suites in Malate, Manila invites a personable Front Desk Officer to join our Front Office team. You will welcome guests, manage smooth check-in/check-out, handle inquiries, and maintain accurate guest records to ensure a memorable stay.

We value a service-driven mindset, excellent English communication, and a proactive approach to promoting our services and local attractions. Candidates with hospitality experience and willingness to relocate are encouraged to apply.

Qualifications

• Experience in front desk / customer service in hospitality.
• Excellent verbal and written communication skills.
• Strong interpersonal and guest-focused attitude.
• Able to think quickly and resolve issues.
• Proficiency in Microsoft Office and PMS software.
• Fluent in English; additional languages a plus.
• Friendly, patient, and service-oriented demeanor.
• Willing to relocate.

Responsibilities

• Greet and welcome guests with warmth and professionalism.
• Manage check-in and check-out procedures.
• Respond promptly and effectively to guest inquiries, requests, and concerns.
• Maintain accurate guest information and records.
• Assist with luggage handling and concierge support as needed.
• Proactively promote hotel services, amenities, and local attractions.
• Perform administrative duties and support daily front desk operations.

Skills

Front desk skills

Customer service

Communication

Interpersonal skills

Problem solving

MS Office

English fluency

Relocation willingness

Tools

MS Office

PMS software

Job description

About the role

Tropicana Suites, a well-established hotel located in the heart of Malate, Manila, is looking for a personable and service-driven Front Desk Officer to join our Front Office team. This role is vital in creating a warm and welcoming atmosphere for our guests and ensuring an exceptional overall experience from check-in to check-out.

Key responsibilities

• Greet and welcome guests with warmth and professionalism

• Manage efficient check-in and check-out procedures

• Respond promptly and effectively to guest inquiries, requests, and concerns

• Maintain accurate guest information and records

• Assist with luggage handling and provide concierge support as needed

• Proactively promote hotel services, amenities, and local attractions

• Perform administrative duties and support daily front desk operations

About you

• Previous experience in a front desk, reception, or customer service role within the hospitality industry

• Excellent verbal and written communication skills

• Strong interpersonal skills and a naturally helpful attitude

• Ability to think quickly and resolve issues efficiently

• Proficiency in Microsoft Office and hotel management systems (e.g., PMS software)

• Fluent in English; knowledge of additional languages (e.g., Korean, Chinese, Japanese) is a plus

• Friendly, patient, and guest-focused demeanor with a commitment to service excellence

• Willing to relocate