Hotel Reservations Specialist - Seamless Booking & Guest Service

Recruitify_HR; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

Recruitify_HR is seeking a customer service professional to handle inbound inquiries about hotel reservations and accommodations. You will assist guests with new bookings, modifications, cancellations, and rebookings, ensuring accurate information on availability, amenities, rates, promotions, and policies.

Role focuses on efficient processing of reservations, documenting interactions, and escalating complex issues when needed, all while meeting quality, productivity, and customer satisfaction

Responsibilities

• Handle inbound customer inquiries related to hotel reservations and accommodations.
• Assist guests with new bookings, reservation modifications, cancellations, and rebookings.
• Provide accurate information about room availability, hotel amenities, rates, promotions, and booking policies.
• Process reservations and customer requests efficiently using company systems.
• Resolve guest concerns professionally while delivering excellent customer service.
• Document customer interactions accurately.
• Escalate complex reservation or guest concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

Recruitify_HR is seeking a customer service professional to handle inbound inquiries about hotel reservations and accommodations. You will assist guests with new bookings, modifications, cancellations, and rebookings, ensuring accurate information on availability, amenities, rates, promotions, and policies.

Role focuses on efficient processing of reservations, documenting interactions, and escalating complex issues when needed, all while meeting quality, productivity, and customer satisfaction