Guest Experience Specialist - Front Desk

Freland Business Enterprises, Inc.; Manila; On-site; PHP 279,000 - 446,000; Full time

Job description

Responsibilities

• Welcome and assist guests during check-in and check-out, ensuring a positive first impression
• Managed room reservations, cancellations, and modifications using hotel management systems
• Handled guest inquiries, requests, and complaints promptly and professionally
• Processed payments, invoices, and refunds accurately
• Maintained accurate guest records and protected confidential information
• Coordinated with housekeeping and maintenance to ensure room readiness
• Answered phone calls and responded to emails and booking inquiries
• Provided information on hotel services, amenities, and local attractions
• Monitored room availability and updated occupancy status
• Followed hotel security procedures and customer service standards