Hotel Front Office Executive

Amrise Hotel Pte Ltd; Santo Niño 1st; On-site; PHP 223,000 - 290,000; Full time

Job summary

Amrise Hotel Pte Ltd is seeking a Front Office Executive to ensure a smooth guest experience at the front desk. You will manage check-in/check-out, handle reservations, and respond to guest inquiries with a professional, welcoming demeanor.

The role requires strong communication, good English proficiency, and comfort with hotel software. Shift-based, including weekends, with on-the-job training provided where needed.

Qualifications

• Education: Min O level.
• Experience: Hospitality front desk preferred; on-the-job training available.
• Skills: communication, interpersonal, multitasking, ability to work under pressure.

Responsibilities

• Guest reception and check-in/check-out processing.
• Reservations management including cancellations and changes.
• Address guest inquiries and provide information on hotel services and local attractions.
• Process payments, issue invoices, and maintain billing records.

Skills

Strong communication

Interpersonal skills

Hotel software

Multitasking

Education

O level

Tools

Hotel software

Job description

Job Purpose:

The Front Office Executive is responsible for delivering exceptional customer service to hotel guests by managing check-in and check-out processes, handling reservations, and addressing guest inquiries. This role requires maintaining a professional and welcoming environment at the front desk, ensuring a seamless guest experience.

Requirements:

• Fluent in English and a good Communicator

• Well versed with computer

• Service oriented with experience in the service sector

Key Responsibilities:

• Guest Reception: Warmly welcome and greet all guests upon arrival. Manage check-in and check-out procedures efficiently.

• Reservations Management: Handle room reservations, cancellations, and modifications accurately. Ensure all guest information is recorded correctly in the hotel's system.

• Customer Service: Address guest queries, concerns, and complaints promptly. Provide information about hotel amenities, services, and local attractions.

• Billing & Payments: Process payments, issue invoices, and maintain accurate billing records. Handle cash transactions and ensure proper cash management.

• Communication: Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met in a timely manner.

• Record Keeping: Maintain accurate records of room occupancy, guest profiles, and other relevant data.

• Compliance: Ensure adherence to hotel policies, procedures, and safety standards. Maintain confidentiality of guest information.

• Team Support: Assist colleagues with tasks as needed to ensure smooth front desk operations.

Qualifications:

• Education: Min O level.

• Experience: Previous experience in a front office or customer service role in the hospitality industry is an advantage. Candidates with no related experience will also be considered as on- the-job training will be provided

• Skills: Strong communication and interpersonal skills, proficiency in hotel management software, ability to multitask and work under pressure.

Working Hours:

Shift-based work, including weekends and public holidays.

Reporting To:

Duty Manager

We regret that only short-listed candidates will be notified.