Helpdesk & Facilities Coordinator

Jones Lang LaSalle Incorporated; Hinoba-an; On-site; PHP 396,000 - 594,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Bengaluru, India, invites a Helpdesk Executive to centralise logs, coordinate with engineers and facilities teams, and monitor response times. You’ll produce daily, weekly and monthly reports and support health and safety initiatives.

Join a collaborative team focused on reliable service delivery, process improvement, and client satisfaction in a fast-paced facilities environment, with on-site work and 48-hour weekly schedule.

Qualifications

• Three to five years of facilities management experience.
• Solid background in helpdesk operations.
• Experience with safety compliance and incident reporting.

Responsibilities

• Centralise logs and requests; log complaints with complete details.
• Tag requests with unique IDs and dispatch to appropriate departments.
• Follow up on progress and monitor response times.
• Prepare daily, weekly and monthly call/status reports.
• Assist building engineers in analyses; support safety reviews.
• Contribute to monthly client management reports and invoicing tasks.
• Collaborate with engineering and facilities teams; ensure workplace safety.
• Participate in emergency evacuation procedures as needed.

Skills

Facilities management

Helpdesk operations

Occupational safety

Process improvement

Job description

Jones Lang LaSalle Incorporated in Bengaluru, India, invites a Helpdesk Executive to centralise logs, coordinate with engineers and facilities teams, and monitor response times. You’ll produce daily, weekly and monthly reports and support health and safety initiatives.

Join a collaborative team focused on reliable service delivery, process improvement, and client satisfaction in a fast-paced facilities environment, with on-site work and 48-hour weekly schedule.