Guest Experience Supervisor — Front Desk Lead

Marriott Hotel Manila; Puerto Princesa; On-site; PHP 180,000 - 300,000; Full time

Job summary

Marriott International - Four Points by Sheraton in Puerto Princesa seeks a hotel front desk associate to manage check-ins, verify guest details, and handle payments. You will balance tills, generate daily reports, and assist with guest requests while upholding service standards.

You will also train and motivate team members, maintain professional appearance, and safeguard company assets. Join a welcoming team focused on guest satisfaction and efficiency.

Qualifications

• Candidate should have front desk/customer service experience.
• Ability to process guest check-ins and payments accurately.
• Strong communication and team collaboration skills.

Responsibilities

• Process guest check-ins, verify identity and payment, assign rooms.
• Balance cash and prepare cashier/closing reports at shift end.
• Assist training and coaching of employees; ensure service quality.
• Provide guests with directions and property information; handle requests.

Skills

Customer service

Education

High school diploma or GED

Job description

Marriott International - Four Points by Sheraton in Puerto Princesa seeks a hotel front desk associate to manage check-ins, verify guest details, and handle payments. You will balance tills, generate daily reports, and assist with guest requests while upholding service standards.

You will also train and motivate team members, maintain professional appearance, and safeguard company assets. Join a welcoming team focused on guest satisfaction and efficiency.