Executive Club Lounge Lead - Guest Experience

Accor; Mabalacat; On-site; PHP 502,000 - 725,000; Full time

Benefits offered by this job

Discounted rates in Accor Hotels

Free meals

Free shuttle

Uniform provided

Life and accident insurance

HMO

Job summary

Swissôtel Clark, located in Clark Freeport Zone, is seeking an Executive Club Lounge Supervisor to oversee daily lounge operations and ensure guest experiences meet the brand standards. The role combines Front Office oversight with F&B service, requiring strong leadership and a guest-centric mindset.

The ideal candidate has at least 2 years in hotel operations within luxury environments, supervisory experience, and good English communication.

Qualifications

• Minimum 2 years of experience in hotel operations, preferably in Executive Lounge, Front Office, or F&B within a luxury or upscale hotel environment.
• Previous supervisory or team leading experience is an advantage.
• Strong knowledge of VIP handling, personalized service delivery, and guest recovery procedures.
• Working knowledge of hotel front office systems, check-in/check-out processes, room configurations, and rate structures.
• Solid understanding of F&B operations, hygiene standards, inventory control, and service flow.
• Familiarity with Accor Loyalty Program or similar hotel loyalty programs.
• Knowledge of hotel safety, fire & life safety, and emergency procedures.
• Experience coordinating with multiple departments (Front Office, Housekeeping, F&B, Stewarding, Concierge).
• Good reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages an advantage.
• Working knowledge of MS Excel, Word, & PowerPoint
• High degree of professionalism with sound human resources management and business acumen capabilities.

Responsibilities

• Oversee the daily operations of the Executive Lounge and ensure seamless Front Office and F&B service.
• Maintain brand standards, operational efficiency and team performance.
• Bridge guest relations with lounge operations to deliver exceptional guest experiences.
• Coordinate with multiple departments (Front Office, Housekeeping, F&B, Stewarding, Concierge).

Skills

VIP handling

Team leadership

Guest service

English proficiency

Education

Diploma/Degree in Hospitality or Tourism

Tourism management certification

Tools

MS Excel

MS Word

PowerPoint

Job description

Swissôtel Clark, located in Clark Freeport Zone, is seeking an Executive Club Lounge Supervisor to oversee daily lounge operations and ensure guest experiences meet the brand standards. The role combines Front Office oversight with F&B service, requiring strong leadership and a guest-centric mindset.

The ideal candidate has at least 2 years in hotel operations within luxury environments, supervisory experience, and good English communication.