Guest Experience & Restaurant Ops Manager

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.); Makati; On-site; PHP 480,000 - 720,000; Full time

Job summary

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.) is seeking a Restaurant Manager to oversee daily store operations in Makati. You will manage opening/closing, guest service, cleanliness, and product quality to ensure an outstanding dining experience.

You will lead a team, handle guest concerns, and coordinate local marketing activities to grow trials and repeat visits. Strong leadership and operations skills are essential for this role.

Qualifications

• Bachelor’s degree in F&B Services Management or related field.
• Experience as Shift Manager or Store Supervisor in F&B preferred.
• Experience across restaurant operations is expected.

Responsibilities

• Lead opening/closing procedures and ensure QSCH compliance.
• Maintain floor and dining area cleanliness and guest satisfaction.
• Resolve guest concerns promptly and professionally.
• Implement local marketing programs to drive trials and loyalty.
• Supervise team, run regular meetings, and recognize high performance.

Skills

People management

Customer service

Operations management

Shift leadership

Education

Bachelor’s degree in F&B/ Hospitality

Job description

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.) is seeking a Restaurant Manager to oversee daily store operations in Makati. You will manage opening/closing, guest service, cleanliness, and product quality to ensure an outstanding dining experience.

You will lead a team, handle guest concerns, and coordinate local marketing activities to grow trials and repeat visits. Strong leadership and operations skills are essential for this role.