Guest-Experience Restaurant Manager & Ops Lead

PLK Philippines, Inc. (Popeyes); Makati; On-site; PHP 420,000 - 660,000; Full time

Job summary

PLK Philippines, Inc. (Popeyes) is seeking a passionate Restaurant Manager to drive an enjoyable dining experience and deliver excellent guest service. You will oversee end-to-end operations, focusing on sales, cost management, and people development.

You will lead, coach, and mentor your team, monitor food and service quality, uphold standards, and maintain a positive, collaborative work environment where teamwork thrives. Shifts, weekends and holidays required.

Qualifications

• Bachelors degree in a related field is required.
• Strong leadership, coaching, and mentoring abilities.
• Customer-focused with excellent communication and problem-solving skills.

Responsibilities

• Oversee daily restaurant operations to ensure smooth workflow.
• Drive sales while managing costs, inventory, and profitability.
• Maintain guest satisfaction by upholding Quality, Service, and Cleanliness.
• Lead, coach, and mentor the team to achieve goals and high service standards.
• Ensure consistent food quality and proper service execution.
• Foster a positive environment to support employee engagement and retention.
• Handle customer concerns professionally and schedule staff training.

Skills

Leadership

Guest service

Team development

Communication

Problem solving

Education

Bachelor's degree in Hotel & Restaurant Management / Hospitality

Job description

PLK Philippines, Inc. (Popeyes) is seeking a passionate Restaurant Manager to drive an enjoyable dining experience and deliver excellent guest service. You will oversee end-to-end operations, focusing on sales, cost management, and people development.

You will lead, coach, and mentor your team, monitor food and service quality, uphold standards, and maintain a positive, collaborative work environment where teamwork thrives. Shifts, weekends and holidays required.