Shift Manager

PLK Philippines, Inc. (Popeyes)

Makati

On-site

PHP 279,000 - 390,600

Full time

14 days+

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Job summary

A leading fast-food restaurant chain in Makati seeks a Shift Manager to oversee restaurant operations, manage staff schedules, and ensure high-quality service. The ideal candidate has a degree in Hospitality and at least 2 years of experience in quick-service settings, with strong leadership and customer service skills. Join our team and help us ensure every customer leaves satisfied!

Qualifications

At least 2 years of experience as a Management Trainee or Shift Manager in a quick-service restaurant.
Skilled in managing staff, inventory, schedules.
Experience in handling customer complaints and service recovery.

Responsibilities

Oversee restaurant partners and manage daily operations.
Ensure proper handling of store funds and implement cash control procedures.
Maintain positive employee relations and promote teamwork.

Skills

Leadership

Customer service

Time management

Teamwork

Conflict resolution

Education

Bachelor’s degree in Hotel & Restaurant Management or related field

Job description

Shift Manager – PLK Philippines, Inc. (Popeyes)

Be one of our Poppin new recruits for Popeyes! We are looking for a Shift Manager who will oversee restaurant partners, ensuring everyone has their schedules straight, overseeing opening and closing procedures, ensuring proper shift handovers, and leading kitchen staff to achieve high‑quality products and target costs. You’ll review daily store performance, ensure proper handling of store funds, and implement cash control procedures to prevent errors. Creating ways to reduce restaurant expenses and stay within budget.

Must be good at maintaining positive employee relations and promoting teamwork among Restaurant Partners. They serve as a role model and coach to ensure understanding of service and product quality standards. We’re all about customer satisfaction, and you should be too! You’ll be handling customer complaints and service recovery, building and maintaining positive relationships with customers and internal stakeholders, and ensuring that every customer who visits our restaurant leaves with a smile.

So, if you have a bachelor’s degree in Hotel & Restaurant Management, Food & Beverage Services, Hospitality, Operations Management or equivalent, and at least 2 years of experience as a Management Trainee or Shift Manager in a quick‑service restaurant. You should also be skilled in managing staff, time, inventory, schedules, and have killer leadership, delegation, and customer server skills. Come join our Poppin team and let’s make great things happen!

Seniority level