Shift Manager: Lead Team, Service & Quality

PLK Philippines, Inc. (Popeyes); Parañaque; On-site; PHP 300,000 - 420,000; Full time

Job summary

PLK Philippines, Inc. (Popeyes) is seeking a Shift Manager to oversee restaurant partners, manage schedules, and supervise opening and closing procedures to ensure smooth handovers and top product quality.

You’ll lead kitchen staff toward high standards, review daily performance, handle cash controls, reduce costs, and coach teams to deliver exceptional service and customer satisfaction. Must possess a bachelor’s degree in Hotel & Restaurant Management or related field, and have at least 2 years

Qualifications

• Bachelor's degree in Hotel & Restaurant Management or related field.
• At least 2 years' experience as a Management Trainee or Shift Manager in quick service.
• Strong leadership, staff management, time and inventory control skills.
• Proven ability to handle customer complaints and service recovery.

Responsibilities

• Oversee restaurant operations, schedules, and opening/closing procedures.
• Ensure proper cash handling, funds safety, and cash-control procedures.
• Review daily store performance and seek ways to reduce expenses.
• Promote teamwork, coach staff, and maintain service quality standards.

Skills

Staff management

Time management

Inventory control

Scheduling

Leadership

Delegation

Customer service

Teamwork

Education

Bachelor's degree in Hotel & Restaurant Management

Job description

PLK Philippines, Inc. (Popeyes) is seeking a Shift Manager to oversee restaurant partners, manage schedules, and supervise opening and closing procedures to ensure smooth handovers and top product quality.

You’ll lead kitchen staff toward high standards, review daily performance, handle cash controls, reduce costs, and coach teams to deliver exceptional service and customer satisfaction. Must possess a bachelor’s degree in Hotel & Restaurant Management or related field, and have at least 2 years