Remote Guest Experience Specialist

AvantStay; Philippines; On-site; PHP 518,000 - 864,000; Full time

Benefits offered by this job

Flexible & fully remote - work from 어디

Full-time position

Pay range USD 6-10/hour

Job summary

AvantStay is seeking a Guest Experience Agent to support guests from inquiry to post-stay. You will troubleshoot issues, make reservations, and respond to communications across phone, email, and text, ensuring a welcoming and consistent guest experience.

You will collaborate with field operators to uphold property standards and deliver exceptional service. The role requires 2+ years in customer service, Zendesk experience, and full-time availability during US EST business hours.

Qualifications

• 2+ years in customer service or concierge.
• Experience with Zendesk.
• Experience in a call center environment.
• Fluency in English.
• Full-time availability during EST business hours (7am–7pm) and weekends.
• Strong communication and attention to detail.
• Background in real estate or short-term rentals (preferred).

Responsibilities

• Talk to escalated guests and troubleshoot issues.
• Make reservations based on requirements and budget.
• Respond promptly to guest messages within SLA.
• Interact with guests via phone, email, and text.
• Support field operation teams to maintain guest experience.
• Keep systems updated with customer and property details.
• Provide accurate information regarding AvantStay properties and policies.
• Build and maintain relationships with field operators and local vendors.
• Deliver the highest level of customer support to guests.

Skills

Fluent English

Customer service

Communication skills

Attention to detail

Call center experience

Tools

Zendesk

Job description

AvantStay is seeking a Guest Experience Agent to support guests from inquiry to post-stay. You will troubleshoot issues, make reservations, and respond to communications across phone, email, and text, ensuring a welcoming and consistent guest experience.

You will collaborate with field operators to uphold property standards and deliver exceptional service. The role requires 2+ years in customer service, Zendesk experience, and full-time availability during US EST business hours.