Front Desk Leader: Elevate Guest Experience & Operations

Filinvest Group; Tagaytay; On-site; PHP 446,400 - 669,600; Full time

Job summary

A hospitality company in Tagaytay City seeks a Front Desk Manager to oversee the Front Office operations, ensuring high levels of customer satisfaction and effective team management. The ideal candidate should have 3-5 years of experience in hotel operations, including leadership skills and proficiency in Property Management Systems. You will be responsible for training staff, managing guest relations, and maintaining service standards. This role requires excellent communication skills and the ability to handle issues professionally.

Qualifications

• 3–5 years experience in hotel front office operations.
• 1–2 years in a supervisory or managerial role.
• Strong knowledge of front office procedures and billing.

Responsibilities

• Oversee Front Office department including Concierge and Reservations.
• Ensure customer satisfaction and manage staff training.
• Conduct performance appraisals and staff development.

Skills

Hotel front office operations

Guest relations

Leadership

Communication skills

Problem-solving

Multitasking

Tools

Property Management Systems (PMS)

Job description

A hospitality company in Tagaytay City seeks a Front Desk Manager to oversee the Front Office operations, ensuring high levels of customer satisfaction and effective team management. The ideal candidate should have 3-5 years of experience in hotel operations, including leadership skills and proficiency in Property Management Systems. You will be responsible for training staff, managing guest relations, and maintaining service standards. This role requires excellent communication skills and the ability to handle issues professionally.