Guest Experience Leader: VIP & Hyper-Personalized Service

Filinvest Development Corporation; Baguio; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

A leading hospitality group in Baguio is seeking a Guest Experience Manager to enhance the overall guest experience. The role involves leading a team to ensure exemplary service and various initiatives to foster guest satisfaction. Candidates should have at least 7 years of experience in the front office department, ideally holding a supervisory position previously. This position is integral to innovating service standards and building guest loyalty across the hotel.

Qualifications

• Minimum of 7 years' experience in Front office department.
• Ideally, in the same position for 1 year or at least 3 years in a supervisory guest experience role.
• Familiarity with various hospitality organizations.

Responsibilities

• Deliver exceptional service to guests, ensuring needs are met.
• Lead and mentor a team of guest service managers.
• Monitor guest feedback and propose initiatives for improvement.

Skills

Guest-centric service

Team leadership

Problem-solving

Communication

Education

Bachelor's degree in Hospitality Management

Job description

A leading hospitality group in Baguio is seeking a Guest Experience Manager to enhance the overall guest experience. The role involves leading a team to ensure exemplary service and various initiatives to foster guest satisfaction. Candidates should have at least 7 years of experience in the front office department, ideally holding a supervisory position previously. This position is integral to innovating service standards and building guest loyalty across the hotel.