Front Desk Leader: Elevate Guest Experience & Operations

Filinvest Development Corporation; Tagaytay; On-site; PHP 600,000 - 900,000; Full time

Job summary

A prominent hospitality group is seeking a Front Desk Manager for their Tagaytay City location. The role involves overseeing all Front Office operations, enhancing customer satisfaction, and leading a motivated team. The ideal candidate should have 3-5 years of hotel front office experience, excellent communication skills, and a strong grasp of Property Management Systems. Join us to help provide exceptional service and create memorable guest experiences in a vibrant hotel environment.

Qualifications

• 3–5 years of experience in hotel front office operations.
• 1–2 years in a supervisory or managerial role.
• Strong knowledge of front office procedures, guest relations, and billing.

Responsibilities

• Manage Front Office operations including Guest Relations and Reservations.
• Lead and train staff to provide high-quality services.
• Monitor customer satisfaction and handle complaints.

Skills

Leadership

Communication

Problem-solving

Customer service

Multitasking

Tools

Property Management Systems (PMS)

Job description

A prominent hospitality group is seeking a Front Desk Manager for their Tagaytay City location. The role involves overseeing all Front Office operations, enhancing customer satisfaction, and leading a motivated team. The ideal candidate should have 3-5 years of hotel front office experience, excellent communication skills, and a strong grasp of Property Management Systems. Join us to help provide exceptional service and create memorable guest experiences in a vibrant hotel environment.