Front Desk Lead: Guest Experience & Operations

Comvest Investment Inc.; Batangas City; On-site; PHP 240,000 - 420,000; Full time

Job summary

A hospitality firm in Batangas City is seeking a Front Office Operations professional responsible for daily operations, staff management, and delivering excellent guest services. The ideal candidate will oversee cash handling, manage staff training, and ensure compliance with operational standards. Strong English communication skills and customer relationship management experience are crucial for success in this role.

Qualifications

• Proficiency in English is essential for effective communication.
• Experience in customer relationship management for guest interactions.
• Strong interpersonal skills to build relationships with guests.

Responsibilities

• Conduct daily pre-shift meetings with the Front Office team.
• Train staff on operational policies and procedures.
• Greet guests and oversee check-in/check-out processes.
• Manage cash handling functions and daily financial reports.

Skills

English Language

Customer Relationship Management

Interpersonal Skills

Communication Skills

Job description

A hospitality firm in Batangas City is seeking a Front Office Operations professional responsible for daily operations, staff management, and delivering excellent guest services. The ideal candidate will oversee cash handling, manage staff training, and ensure compliance with operational standards. Strong English communication skills and customer relationship management experience are crucial for success in this role.