Guest Experience Leader: Check-In & Service Excellence

Marriott Hotel Manila; Iloilo City; On-site; PHP 246,000 - 379,000; Full time

Job summary

Marriott Hotel Manila is seeking a Front Desk/Guest Services associate to handle check-ins, verify guest identities and payments, assign rooms, and issue keys. You will ensure accurate accounts, balance cash, and prepare daily reports while assisting guests with directions and property information.

The role requires a minimum of 1 year in guest service, with supervisory experience preferred. Excellent communication and professional appearance are essential in a fast-paced hotel environment.

Qualifications

• Education: High school diploma or equivalent.
• Related Work Experience: At least 1 year in guest service or hospitality roles.
• Supervisory Experience: At least 1 year in a supervisory capacity.

Responsibilities

• Process guest check-ins, verify identity and payment, assign rooms and issue keys.
• Enter Marriott Rewards information and ensure rates match market codes.
• Balance cash, prepare reports, and assist with cashier closing procedures.
• Provide directions and property information; respond to guest requests and contact staff as needed.

Skills

Cash handling

Guest services

Communication

Education

High school diploma

Job description

Marriott Hotel Manila is seeking a Front Desk/Guest Services associate to handle check-ins, verify guest identities and payments, assign rooms, and issue keys. You will ensure accurate accounts, balance cash, and prepare daily reports while assisting guests with directions and property information.

The role requires a minimum of 1 year in guest service, with supervisory experience preferred. Excellent communication and professional appearance are essential in a fast-paced hotel environment.