Guest Services Front Desk Specialist

New World Makati Hotel; Makati; On-site; PHP 190,000 - 290,000; Full time

Job summary

New World Makati Hotel is seeking a Front Office Associate to deliver quality guest service during the stay, handling check-ins/outs, room assignments, reservations, and collaboration with hotel staff.

The ideal candidate has hands-on experience at the front desk, strong communication, basic computer skills, familiarity with hotel services, and OPERA knowledge is advantageous. This full-time role requires excellent guest interaction in a fast-paced environment.

Qualifications

• Hands-on experience in front desk operations.
• Strong communication skills.
• Basic computer skills.
• Familiarity with hotel services and OPERA knowledge is advantageous.

Responsibilities

• Handle check-ins and check-outs.
• Manage room assignments and reservations.
• Collaborate with hotel staff to ensure guest satisfaction.

Skills

Front desk operations

Communication skills

Basic computer skills

OPERA knowledge

Tools

OPERA hotel system

Job description

New World Makati Hotel is seeking a Front Office Associate to deliver quality guest service during the stay, handling check-ins/outs, room assignments, reservations, and collaboration with hotel staff.

The ideal candidate has hands-on experience at the front desk, strong communication, basic computer skills, familiarity with hotel services, and OPERA knowledge is advantageous. This full-time role requires excellent guest interaction in a fast-paced environment.