Hospitality Sales & Guest Loyalty Manager

Marriott Hotel Manila; Santa Clara; On-site; PHP 279,000 - 391,000; Full time

Job summary

Marriott Hotel Manila seeks an attentive guest services associate to resolve guest inquiries and drive revenue through up-selling while maintaining loyalty. The role supports Sales & Marketing and requires professional communication and teamwork.

The ideal candidate has at least two years in related work, a high school diploma, and a commitment to Marriott standards and guest satisfaction.

Qualifications

• High school diploma or GED required.
• At least 2 years of related work experience.
• No supervisory experience required.

Responsibilities

• Resolve guest calls, requests, or problems by coordinating with appropriate departments.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Process reservations, changes, and cancellations received by phone, fax, or mail.
• Process Marriott Rewards points and related information in the system.

Education

High school diploma or GED equivalent

Job description

Marriott Hotel Manila seeks an attentive guest services associate to resolve guest inquiries and drive revenue through up-selling while maintaining loyalty. The role supports Sales & Marketing and requires professional communication and teamwork.

The ideal candidate has at least two years in related work, a high school diploma, and a commitment to Marriott standards and guest satisfaction.