Guest Experience Lead - Front Desk Supervisor

Secret Paradise Resort; Philippines; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Supportive work environment

Employee meals and benefits

Job summary

Secret Paradise Resort is looking for a Front Office Supervisor to oversee daily front desk operations and ensure a seamless guest experience at check-in and check-out.

You will supervise front desk staff, coordinate with housekeeping, manage reservations and inquiries, and uphold hotel policies and service standards while working shifts, including weekends and holidays. The role requires strong leadership, excellent communication, and meticulous record-keeping.

Qualifications

• High school diploma required; hospitality education is an advantage.
• 1–3 years front office or hotel experience; supervisory experience preferred.
• Knowledge of hotel PMS systems is an advantage.
• Excellent customer service and communication skills.
• Strong organizational, leadership, and problem-solving skills.
• Willing to work shifting schedules, weekends and holidays.

Responsibilities

• Supervise and support front office staff during daily operations.
• Oversee guest check-in, check-out, reservations, and inquiries.
• Handle guest concerns and resolve issues professionally.
• Monitor room availability, bookings, and front desk transactions.
• Ensure accurate guest records and proper documentation.
• Conduct staff briefings, coaching, and performance monitoring.
• Coordinate with housekeeping and other departments regarding guest needs.
• Ensure compliance with hotel policies and service standards.
• Prepare shift reports and communicate concerns to management.

Skills

Customer service

Communication

Leadership

Problem-solving

Organizational skills

Education

High school diploma

Hospitality education

Tools

Hotel PMS systems

Job description

Secret Paradise Resort is looking for a Front Office Supervisor to oversee daily front desk operations and ensure a seamless guest experience at check-in and check-out.

You will supervise front desk staff, coordinate with housekeeping, manage reservations and inquiries, and uphold hotel policies and service standards while working shifts, including weekends and holidays. The role requires strong leadership, excellent communication, and meticulous record-keeping.