Guest Experience Lead, Front Office

Andorra El Nido Leisure Corp; El Nido; On-site; PHP 240,000 - 360,000; Full time

Job summary

Andorra El Nido Leisure Corp in El Nido, Palawan is seeking a Front Office Supervisor to lead the front desk team and ensure exceptional guest service. This full-time role involves overseeing guest services, staff management, and day-to-day operations during your shift to maintain high standards of hospitality.

We require 3–5 years in front office or guest services with supervisory experience, strong PMS knowledge, and excellent English communication.

Qualifications

• Minimum 3–5 years in front office operations or guest services.
• Previous supervisory experience in a hotel or resort.
• Strong knowledge of PMS and reservations software.
• Excellent communication and interpersonal skills.
• Customer service oriented with a passion for guest experiences.
• Proficiency in English; additional language skills are advantageous.
• Leadership abilities to motivate and develop staff.
• Willingness to work varied shifts, including evenings and holidays.
• Hospitality management or customer service certification preferred.

Responsibilities

• Supervise and coordinate front office staff to ensure courteous service.
• Manage guest check-ins and check-outs, resolving issues with professionalism.
• Monitor front office operations, including telephone systems and guest communications.
• Handle guest complaints promptly and implement effective solutions.
• Maintain accurate guest records and reservation systems.
• Coordinate with housekeeping and maintenance to address guest needs.
• Prepare and review daily occupancy, revenue figures, and notes.
• Train and mentor front office staff on standards and procedures.
• Manage petty cash and process guest payments in line with procedures.
• Assist in developing and implementing front office policies.

Skills

Front office management

Supervisory leadership

PMS knowledge

English proficiency

Customer service orientation

Team leadership

Shift flexibility

Education

Hospitality management certification (preferred)

Tools

PMS software

Job description

Andorra El Nido Leisure Corp in El Nido, Palawan is seeking a Front Office Supervisor to lead the front desk team and ensure exceptional guest service. This full-time role involves overseeing guest services, staff management, and day-to-day operations during your shift to maintain high standards of hospitality.

We require 3–5 years in front office or guest services with supervisory experience, strong PMS knowledge, and excellent English communication.