Guest Experience Lead - Front Desk & Team Training

Whiterock Beach Hotel Waterpark, Inc; Zambales; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Incentives

Free Meals

Government Mandated Benefits

Job summary

A beachfront hotel and waterpark is seeking a Front Desk Officer. You will oversee daily operations, train staff, and ensure exceptional customer service. Key responsibilities include managing guest check-ins, resolving complaints, and maintaining accurate records. Candidates should possess a diploma in hospitality and have 1-3 years of front desk experience. Strong communication skills and proficiency in hotel management software are essential for this role.

Qualifications

• 1–3 years of experience in front desk or customer service roles.

Responsibilities

• Oversee daily front desk operations.
• Train and mentor front desk officers.
• Manage guest check-ins and check-outs.
• Handle guest inquiries and resolve complaints.
• Maintain accurate records of room availability.

Skills

Strong communication skills

Proficiency in hotel management software

Excellent interpersonal skills

Ability to multitask

Education

Diploma in Hospitality, Business Administration, or related field

Job description

A beachfront hotel and waterpark is seeking a Front Desk Officer. You will oversee daily operations, train staff, and ensure exceptional customer service. Key responsibilities include managing guest check-ins, resolving complaints, and maintaining accurate records. Candidates should possess a diploma in hospitality and have 1-3 years of front desk experience. Strong communication skills and proficiency in hotel management software are essential for this role.