Guest Experience & Hotel Reservations Specialist

Recruitify_HR; Pasay; On-site; PHP 290,000 - 402,000; Full time

Job summary

Recruitify_HR is seeking a dedicated Reservations Agent to handle inbound inquiries about hotel bookings in Metro Manila. You will assist guests with new reservations, changes, cancellations, and rebookings, providing accurate information on availability, rates, and policies.

You will document interactions and work to meet targets for quality, productivity, and satisfaction. The role requires clear communication, professional problem-solving, and proficiency with hotel reservation systems to

Qualifications

• Strong communication and interpersonal skills.
• Ability to handle high call/ chat volume with accuracy.

Responsibilities

• Handle inbound customer inquiries related to hotel reservations and accommodations.
• Assist guests with new bookings, reservation modifications, cancellations, and rebookings.
• Provide accurate information about room availability, hotel amenities, rates, promotions, and booking policies.
• Process reservations and customer requests efficiently using company systems.
• Resolve guest concerns professionally while delivering excellent customer service.
• Document customer interactions accurately.
• Escalate complex reservation or guest concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

Recruitify_HR is seeking a dedicated Reservations Agent to handle inbound inquiries about hotel bookings in Metro Manila. You will assist guests with new reservations, changes, cancellations, and rebookings, providing accurate information on availability, rates, and policies.

You will document interactions and work to meet targets for quality, productivity, and satisfaction. The role requires clear communication, professional problem-solving, and proficiency with hotel reservation systems to