Hotel Reservations & Guest Experience Specialist

Recruitify_HR; Parañaque; On-site; PHP 279,000 - 424,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a customer service specialist to handle inquiries via email, chat, or other channels, assisting guests with reservations according to hotel policies. You will identify and resolve issues such as overbookings or incorrect charges, recommend special offers and room upgrades to boost occupancy, and share feedback to improve processes and guest experiences.

Excellent communication and problem-solving skills are essential, with flexible shift options

Responsibilities

• Handle customer inquiries through email, chat, or other communication channels as needed.
• Help customers adjust or cancel reservations while adhering to hotel policies.
• Identify and resolve reservation issues, including overbookings, incorrect charges, or booking modifications.
• Recommend special offers, packages, and room upgrades to boost hotel occupancy and revenue.
• Share feedback and suggestions to improve processes and enhance the customer experience.

Job description

Recruitify_HR in the Philippines is seeking a customer service specialist to handle inquiries via email, chat, or other channels, assisting guests with reservations according to hotel policies. You will identify and resolve issues such as overbookings or incorrect charges, recommend special offers and room upgrades to boost occupancy, and share feedback to improve processes and guest experiences.

Excellent communication and problem-solving skills are essential, with flexible shift options