Hotel Booking & Guest Services Pro

Otoproject Group; Philippines; On-site; PHP 201,000 - 357,000; Full time

Job summary

Otoproject Group in the Philippines is seeking a reservations agent to handle inbound guest inquiries, assist with new bookings, modifications, cancellations, and rebookings.

You will provide accurate information on room availability, rates, and policies, process reservations using company systems, document interactions, and escalate complex issues to the right department to maintain service quality.

Qualifications

• Experience in hospitality or reservations preferred.
• Excellent written and spoken English.
• Ability to work with hotel reservation systems.

Responsibilities

• Handle inbound customer inquiries related to hotel reservations and accommodations.
• Assist guests with new bookings, reservation modifications, cancellations, and rebookings.
• Provide accurate information about room availability, hotel amenities, rates, promotions, and booking policies.
• Process reservations and customer requests efficiently using company systems.
• Resolve guest concerns professionally while delivering excellent customer service.
• Document customer interactions accurately.
• Escalate complex reservation or guest concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Skills

Customer service

Reservation handling

Communication

Tools

Reservation software

Job description

Otoproject Group in the Philippines is seeking a reservations agent to handle inbound guest inquiries, assist with new bookings, modifications, cancellations, and rebookings.

You will provide accurate information on room availability, rates, and policies, process reservations using company systems, document interactions, and escalate complex issues to the right department to maintain service quality.