Guest Experience Front Office Supervisor

Hospitality Enterprise Resources Corporation; Lapu-Lapu; On-site; PHP 279,000 - 446,000; Full time

Job summary

Crimson Resort & Spa Mactan is seeking a Front Office Supervisor with at least 2 years of Front Office experience to lead the front desk team and deliver exceptional guest experiences.

The role requires strong leadership, staff training skills, and a proven ability to manage performance and guest satisfaction. The successful candidate will coordinate shift rosters, monitor service quality, and ensure smooth check-in/check-out operations.

Qualifications

• Minimum of 2 years of Front Office experience.
• Experience supervising a hotel front desk team.
• Ability to train staff and conduct performance reviews.
• Strong customer service focus and problem-solving skills.
• Excellent communication and leadership abilities.

Responsibilities

• Lead front desk team to meet customer service goals.
• Monitor customer service levels and respond to requests.
• Conduct staff training and coaching.
• Prepare shift rosters and monitor attendance.
• Conduct performance appraisals and provide feedback.
• Ensure smooth front desk transactions, room allocations and guest check-in/check-out.

Skills

Customer service

Leadership

Training & development

Performance management

Communication

Team motivation

Problem solving

Attendance management

Job description

Crimson Resort & Spa Mactan is seeking a Front Office Supervisor with at least 2 years of Front Office experience to lead the front desk team and deliver exceptional guest experiences.

The role requires strong leadership, staff training skills, and a proven ability to manage performance and guest satisfaction. The successful candidate will coordinate shift rosters, monitor service quality, and ensure smooth check-in/check-out operations.