Guest Experience Lead - Front Office

Canyon Cove Hotel & Spa; Batangas City; On-site; PHP 240,000 - 480,000; Full time

Job summary

Canyon Cove Hotel & Spa in Batangas City is seeking a Front Office Supervisor with proven hotel and resort experience to lead our Front Office team and ensure exceptional guest service.

The role requires a Bachelor's in Hospitality Management or related field, at least 2 years in a supervisory front office position, strong knowledge of PMS and reservations, and excellent leadership and communication skills. Shifts, weekends, and holidays are required.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, or related field.
• Minimum of 2 years' experience as Front Office Supervisor in a hotel or resort.
• Strong knowledge of front office operations, reservations, and guest relations.
• Excellent leadership, communication, and customer service skills.
• Proficient in PMS and Microsoft Office.
• Willing to work on shifting schedules, weekends, and holidays.

Responsibilities

• Supervise daily Front Office operations and staff.
• Ensure excellent guest service and prompt resolution of guest concerns.
• Monitor reservations, check-in/check-out procedures, and room availability.
• Train, coach, and evaluate Front Office personnel.
• Prepare reports and ensure compliance with hotel policies and standards.

Skills

Guest relations

Leadership

Communication

Customer service

Education

Bachelor's degree in Hospitality Management

Tourism or related field

Tools

PMS

Microsoft Office

Job description

Canyon Cove Hotel & Spa in Batangas City is seeking a Front Office Supervisor with proven hotel and resort experience to lead our Front Office team and ensure exceptional guest service.

The role requires a Bachelor's in Hospitality Management or related field, at least 2 years in a supervisory front office position, strong knowledge of PMS and reservations, and excellent leadership and communication skills. Shifts, weekends, and holidays are required.