Front Office Supervisor: Guest Experience Leader

Filinvest Hospitality Corporation; Lapu-Lapu; On-site; PHP 320,000 - 520,000; Full time

Job summary

Filinvest Hospitality Corporation seeks a Front Office Supervisor for Crimson Resort and Spa Mactan (Lapu-Lapu City, Cebu). The role requires a minimum of 2 years in Front Office, with on-site duties at the resort.

You will lead service delivery, supervise staff, and ensure efficient front desk operations. As a key leader in the Front Office, you will train staff, monitor guest satisfaction, and manage attendance and performance.

Qualifications

• Minimum 2 years of Front Office experience.
• Diploma required for front office leadership role.

Responsibilities

• Establishes and communicates customer service objectives which support the resort's mission.
• Monitors customer service levels and responds to customer requests.
• Provides staff with skills training to deliver value-added service to customers.
• Develops and implements strategies to achieve Employee Satisfaction Index goals.
• Conducts performance appraisals and counseling sessions.
• Prepares monthly action plans and shift rosters.
• Ensures smooth front desk transactions and key control.

Skills

Front Office

Team Leadership

Customer Service

Staff Training

Scheduling

Education

Diploma

Job description

Filinvest Hospitality Corporation seeks a Front Office Supervisor for Crimson Resort and Spa Mactan (Lapu-Lapu City, Cebu). The role requires a minimum of 2 years in Front Office, with on-site duties at the resort.

You will lead service delivery, supervise staff, and ensure efficient front desk operations. As a key leader in the Front Office, you will train staff, monitor guest satisfaction, and manage attendance and performance.