Guest Experience Concierge — Hotel Front Desk

Robinsons Land Corporation; Cebu City; On-site; PHP 200,000 - 260,000; Full time

Job summary

Robinsons Land Corporation in Cebu City seeks a Front Office Associate to join the Front Office department. This probationary role emphasizes delivering warm guest reception, handling check-ins, payments, and inquiries with a high standard of service.

The successful candidate will welcome guests, assist with reservations, maintain guest profiles in the PMS, coordinate with housekeeping and other teams, and promote amenities to enhance guest satisfaction.

Qualifications

• Associate or Bachelor’s graduate in hospitality related course.
• Experience in customer service or front desk roles.
• Friendly and welcoming demeanor.
• Fluent in English; other languages preferred.
• Willing to work weekends and holidays.

Responsibilities

• Greet guests warmly and ensure they feel welcome.
• Deliver exceptional customer service and resolve issues.
• Answer calls, screen inquiries, and route to departments.
• Provide information on services, amenities, and local attractions.
• Promote hotel amenities and offers to enhance revenue.
• Coordinate with departments to meet guest needs.
• Assist with check-in and maintain guest profiles in the PMS.
• Handle reservations via multiple channels and input accurately.
• Process payments securely and reconcile cash.
• Maintain confidentiality of guest records.
• Follow safety procedures during emergencies.
• Complete other duties as assigned.

Skills

Customer service

Front desk

Cash handling

English fluent

Education

Hospitality degree

Tools

PMS software

POS system

Job description

Robinsons Land Corporation in Cebu City seeks a Front Office Associate to join the Front Office department. This probationary role emphasizes delivering warm guest reception, handling check-ins, payments, and inquiries with a high standard of service.

The successful candidate will welcome guests, assist with reservations, maintain guest profiles in the PMS, coordinate with housekeeping and other teams, and promote amenities to enhance guest satisfaction.