Guest Experience Concierge

CEBU GENERAL SERVICES INC.; Santa Rosa; On-site; PHP 201,000 - 290,000; Full time

Job summary

CEBU GENERAL SERVICES INC. is seeking a dedicated bell desk/front desk associate to assist guests with arrival and departure, luggage handling, room guidance, and information about hotel facilities.

You will coordinate with Front Office, Housekeeping, and other departments to ensure guest satisfaction and smooth operations. Responsibilities include assisting with transportation, delivering messages to rooms, and maintaining a clean, professional lobby and bell desk area.

Responsibilities

• Welcome and assist guests upon arrival and departure.
• Handle, transport, and safely store guests’ luggage.
• Assist guest to their rooms and provide information about hotel facilities and services.
• Assist guests with transportation, taxi, and airport transfer arrangements.
• Deliver messages, packages, and other items to guest rooms.
• Respond promptly and courteously to guest requests and inquiries.
• Coordinate with Front Office, Housekeeping, and other departments to address guest needs.
• Maintain cleanliness and orderliness of the lobby, entrance, and bell desk area.
• Assist with guest parking and vehicle coordination when required.
• Ensure a professional appearance and consistently deliver courteous and personalized guest service.

Job description

CEBU GENERAL SERVICES INC. is seeking a dedicated bell desk/front desk associate to assist guests with arrival and departure, luggage handling, room guidance, and information about hotel facilities.

You will coordinate with Front Office, Housekeeping, and other departments to ensure guest satisfaction and smooth operations. Responsibilities include assisting with transportation, delivering messages to rooms, and maintaining a clean, professional lobby and bell desk area.