Groups & Meetings Support Executive - Uk&I

Ihg, L.C.; Philippines; À distance; PHP 400 000 - 640 000; Plein temps

Résumé du poste

Ihg, L.c. is seeking a Groups & Meetings Support Executive to assist Regional Sales Centers in Europe from the Philippines. You will manage group inquiries, help deliver proposals, and cross-check product info across hotels to maximize revenue and profit in the Groups and Meetings segment.

The role requires working across geographies with UK&I as a focus and offers work-from-home options. Qualifications include fluent English, strong negotiation and organizational skills, and a track record of

Qualifications

• Fluency in verbal and written English is required.
• Proven ability to exceed sales or other targets.
• Strong initiative and ability to meet deadlines and manage multiple tasks.

Responsabilités

• Convert enquiries into IHG-branded hotel bookings with focus on maximizing revenue.
• Cross-sell to alternative IHG-branded properties when first-choice is unavailable.
• Accurately capture data into required sales systems in a timely manner.
• Prepare and deliver documentation to customers and hotels.

Connaissances

English fluency

Initiative

Sales targets

Stakeholder liaison

Negotiation

Organizational skills

Communication

Description du poste

Groups & Meetings Support Executive - UK&I

Company: Ihg, L.c. | Job Type: Full Time | Location: Philippines

Job Description - Groups & Meetings Support Executive - UK&I

Role Purpose

Provides support to Regional Sales Centers in Europe in the group inquiry and support management process to drive conversion and revenue. Proactively support the delivery of proposals and quotations by cross-checking product information between hotels for all brands within IHG. Proactively grow and maximize revenue and profit opportunities in the Groups and Meetings segment and fulfillment of leads from assigned accounts

Key Accountabilities

• Fulfills and, where possible, exceeds customer expectations in the conversion of their enquiries into an IHG-branded hotel with a focus on generating the best levels of revenue
• Where first-choice property may not be available, cross-sell the customer to another IHG-branded property
• Ensures accurate and timely capture of pertinent data into the required sales systems
• Develops and delivers the relevant and appropriate documentation to the customer and hotel
• Ensures the timely follow-up and pursuit of business with customers and stakeholders to drive the highest levels of conversion
• Ensures accurate and timely communication of the status and pertinent information of potential bookings to the initiator and the recipient hotel

Key Skills & Experiences

• Technical skills and Knowledge
• Verbal and written fluency in English is a must.
• Strong sense of initiative, the ability to meet deadlines, deliver on commitments, manage and complete multiple tasks and projects as required.
• Proven ability in exceeding sales or other related targets, liaising with key stakeholders and the ability to be successful whilst working autonomously.
• Demonstrates clear and effective verbal and written skills as well as interpersonal skill required to engage with our customers and hotel sales teams across geographies.
• Strong problem-solving abilities, excellent organization and negotiation skills.
• Applicants can be overseas and willing to relocate in the Philippines on their own expense.
• Permanent mid-shift (3pm-12am or 4pm – 1am) and amenable to work-from-home.
• Willing to process the government mandated requirements.

Experience

At least one (1) year of business experience in Hotel Guest Relations, Hotel Sales, Sales Operations or sales support environment.