Groups & Meetings Support Executive - UK&I

IHG Hotels & Resorts; Makati; Hybrid; PHP 300,000 - 550,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Regional Sales Center support professional in the Philippines to convert inquiries into revenue across IHG brands. The role emphasizes cross-selling, accurate data entry in sales systems, and timely documentation to customers and hotels.

The successful candidate will drive revenue growth in Groups and Meetings, maintain strong English communication, and collaborate with hotel sales teams across geographies.

Qualifications

• Fluency in English (verbal and written).
• Strong initiative and ability to meet deadlines and handle multiple tasks.
• Proven track record of exceeding sales or related targets.
• Excellent interpersonal and negotiation skills for cross-geography collaboration.

Responsibilities

• Convert inquiries into IHG-brand hotel bookings to maximize revenue.
• Cross-sell to alternative IHG-branded properties when first-choice is unavailable.
• Capture data accurately in sales systems and prepare documentation for customers and hotels.
• Follow up promptly to pursue business with customers and stakeholders to improve conversion rates.
• Communicate status and booking details timely to initiator and hotel.

Skills

English fluency

Initiative

Deadline orientation

Sales target focus

Interpersonal skills

Negotiation

Organizational skills

Problem solving

Job description

Role Purpose

Provides support to Regional Sales Centers in Europein the group inquiry and support management process to drive conversion and revenue. Proactively support the delivery ofproposals and quotations by cross-checking product information between hotels for all brands within IHG. Proactively grow and maximize revenue and profit opportunities in the Groups and Meetings segment and fulfilment of leads from assigned accounts

Key Accountabilities

• Fulfills and, where possible, exceeds customer expectations in the conversion of their enquiries into an IHG-branded hotel with a focus on generating the best levels of revenue
• Where first-choice property may not be available, cross-sell the customer to another IHG-branded property
• Ensures accurate and timely capture of pertinent data into the required sales systems
• Develops and delivers the relevant and appropriate documentation to the customer and hotel
• Ensures the timely follow-up and pursuit of business with customers and stakeholders to drive the highest levels of conversion
• Ensures accurate and timely communication of the status and pertinent information of potential bookings to the initiator and the recipient hotel
  

Key Skills & Experiences

• Technical skills and Knowledge
• Verbal and written fluency in English is a must.
• Strong sense of initiative, the ability to meet deadlines, deliver on commitments, manage and complete multiple tasks and projects as required.
• Proven ability in exceeding sales or other related targets, liaising with key stakeholders and the ability to be successful whilst working autonomously.
• Demonstrates clear and effective verbal and written skills as well as interpersonal skill required to engage with our customers and hotel sales teams across geographies.
• Strong problem-solving abilities, excellent organization and negotiation skills.
• Applicants can be overseas and willing to relocate in the Philippines on their own expense.
• Permanent mid-shift (3pm-12am or 4pm - 1am) and amenable to work-from-home.
• Willing to process the government mandated requirements.

Experience -

At least one (1) year of business experience in Hotel Guest Relations, Hotel Sales, Sales Operations or sales support environment.